SnoopStick Privacy Issues
All SnoopStick monitoring messages are sent through our data centers,
and none of the information is stored here locally at any time.
Additionally, all SnoopStick messages passing through our systems are
encrypted with an industry standard encryption algorithm.
Solid Oak and its employees are not able to view any SnoopStick
activity sent through our networks because of the encryption used by
all components of the system. You can rest assured that the information
gathered by SnoopStick is only accessible by the owner of that
particular SnoopStick.
Transaction Security
When you are performing credit card transactions on the Solid Oak
Software Web Site, you are utilizing our secure server, which encrypts
all of your personal information, including name, address, and credit
card number. Encryption ensures that no one can access or use your
personal information. With encryption the information cannot be read as
it travels over the Internet. Additionally, credit card numbers are
used only for payment processing and are not retained for other
purposes.
Our 128-bit encryption is implemented on SSL 3.0 with a certificate
from Verisign or GoDaddy, the same used by many banks and brokerage
houses. SSL encryption is active in all areas where credit card
transaction information is requested. You can check to see that you
have entered an SSL-active area by looking on the bottom of your
screen. If you see an unbroken key or a closed lock (depending on your
browser), you will know that SSL technology is in place and ready to
encrypt your information. These symbols tell you that any information
you send to us will be "scrambled" using SSL technology.
How we collect information
When you visit our Web pages or utilize transaction features on our
site, Solid Oak Software's web servers automatically collect
information about you. Some information is detected electronically, and
is collected without your direct input. Other information may be
voluntarily provide by you as you place an order, fill out forms, send
us e-mail, or use our online forums.
Information provided via interactive web based
forms
There are several transaction sites on the Solid Oak Software web site
that allow users to send money to us. These transactions involve
submission of some kind of electronic form. When you use online (or
traditional printed) forms, you voluntarily provide Solid Oak Software
with the following information:
Your name
Home and/or work postal addresses
Phone Number
Email addresses
Your credit card type number and expiration date
Additional information may be gathered, depending
on the nature of the form.
Information you provide when you send us e-mail
When you send us e-mail and request a response,
we use the e-mail address you have provided to respond to your inquiry.
You also may decide to send us personally identifying information, (for
example your mailing address) in an electronic mail message requesting
that information be mailed to you. Information collected in this manner
is used solely for responding to requests for information or records.
We may forward your E-mail to other Solid Oak employees who are better
able to respond to you.
Third-party use of information
Solid Oak Software will not sell, trade, rent or disclose any personal
information that you provide to us on-line to third parties unless
specifically requested. All information will be kept private and
confidential.
Thank you for taking the time to educate yourself about the ways in
which Solid Oak Software collects, uses, and stores the information
that you provide. Please revisit this site on occasion to make sure
that you have viewed the most recent version of the privacy policy and
security statement. Solid Oak Software reserves the right to change any
of the information listed on this document.
